If you are not satisfied with your purchase from Fondriest Environmental, you have up to 14 calendar days from the time you receive your item(s) to initiate a return. Please request a Return Material Authorization (RMA) by contacting your account representative or the general customer support address: firstname.lastname@example.org.
Items returned for credit must be new, unused, and in the original packaging (including any accessories, manuals, and documentation that shipped with the product). Returned items must be received by Fondriest Environmental within 14 calendar days of the issuance of the RMA. Upon inspection, Fondriest will issue a credit based on the original method of payment. Non-inventory items may be subject to the manufacturer's restocking fee.
Please note that Fondriest does not permit the return of or offer refunds for the following products:
- Configured-to-order or customized products (unless Dead on Arrival)
- Opened calibration reagents
- Opened software
- Software downloads
- Fondriest Gift Cards
Fondriest recommends using a carrier that offers shipment tracking for all returns. Packages should be insured for the full value in case of loss or damage. Fondriest does not assume any liability for loss or damage to the product during shipping.