Van Essen Diver-HUB Web Portal

Shipping, Delivery, Order Processing & Product Availability

Fondriest uses the best carriers to make sure orders get to you on time. Learn more about shipping times, methods, costs, and carriers.

Delivery Time

Shortly after you place your order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and a delivery estimate. Once your order has been prepared for shipment and shipped, you will receive a Shipment Notification email with the carrier and tracking information.

Shipping and Delivery Estimates

The 'Ships' timeframe is an estimate of when the item will ship from our warehouse. All items will ship at one time unless you specifically request a partial shipment. In which case, the items on your order will ship as they become available.

The ‘Delivers’ timeframe is an estimate of when the item will be delivered. The estimated delivery time depends on the shipping method you choose during checkout. All estimates are based on business days.

Shipping Options

Fondriest offers several convenient shipping options via UPS.

Remember that these estimates are for time in transit only and that they do not apply until the product leaves the Fondriest warehouse. As the delivery of your order is beyond Fondriest’s control once your order leaves the Fondriest warehouse, we cannot assume liability for late deliveries, regardless of the delivery method you specify.

Signature Required on Most Deliveries

Most of Fondriest’s shipments contain valuable equipment. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package, or accept your package if a signature is not required for the delivery.

Once your order has prepared for shipment or has shipped, we are unable to change the shipping address. Title and risk of loss to all products will pass to you on delivery. If you are willing to assume the risks of delivering your order without a signature, you may authorize Fondriest to arrange for a delivery that does not require anyone to be at the delivery address.

Undeliverable Packages

Occasionally, packages are returned to Fondriest as undeliverable. When the carrier returns an undeliverable package to Fondriest, please contact us to make arrangements for reshipment.

Failed Delivery Attempts

Most of Fondriest carriers make three attempts to deliver a package. After three delivery attempts, the carrier will return the package to Fondriest.

Order Processing

The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. We do not begin payment processing until Fondriest receives all of the information that is needed and full payment or a full authorization, in the case of credit card or rental orders.

Fondriest will begin payment processing for orders placed on weekends or holidays on the next business day. Business days are Monday through Friday, excluding federal holidays.

Your order for in-stock items that are eligible for same-day shipping must be received before your local time of 2:00 p.m., pending payment processing, for there to be adequate remaining time in the day for your order to be dispatched.

Product Availability

Fondriest makes every effort to ship your product according to the estimated lead times. The estimated lead times are in business days (Monday through Friday, excluding federal holidays). Although Fondriest makes every effort to ship your order according to the lead time provided, shipping dates may change due to changes in supply. If the lead time changes, Fondriest will contact you via email and provide a revised shipping estimate.

Fondriest makes every effort to supply the products you order, but there may be occasions when Fondriest confirms orders and later learns that it cannot supply the products, either at all or in the quantities ordered. Although rare, these occasions can include when Fondriest learns that the products are no longer being manufactured or they otherwise become unavailable, when Fondriest cannot source components for the configuration you ordered, or when there was a pricing error at the Fondriest Online Store.

In those circumstances, Fondriest will inform you and, if you are interested, Fondriest may suggest alternative products that may meet your needs. If you do not wish to order alternative products, Fondriest will cancel your order for products that cannot be supplied and for any other products that you no longer wish to order as a result, and will issue a refund.

If you are not completely satisfied with your purchase, you may initiate a return within 30 calendar days of receiving your item(s). To begin a return, you must request a Return Material Authorization (RMA) by either contacting your account representative or the general customer support address: customercare@fondriest.com.

Returns without an RMA will not be accepted.

Items returned for credit must be new, unused, and in the original packaging (including any accessories, manuals, and documentation that shipped with the product). Returned items must be received by Fondriest Environmental within 14 calendar days of the issuance of the RMA.

All returned items are subject to inspection and approval prior to the issuance of any credit. If the returned items have been approved, Fondriest will issue a credit based on the original method of payment. Please note that items may be subject to a manufacturer’s restocking fee.

Non-Returnable Items: Fondriest does not permit the return of or offer refunds for the following products:

• Configured-to-order or customized products
• Hazardous materials
• Opened calibration reagents
• Opened software
• Software downloads
• Fondriest Gift Cards

Fondriest recommends using a carrier that offers shipment tracking for all returns. Packages should be insured for the full value in case of loss or damage. Fondriest does not assume any liability for loss or damage to the product during shipping.